Free shipping on orders over $79 USD !
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FAQ

Here are a few of the frequently asked questions we recieved. If you don't see what's on your mind, please reach out to us anytime via email : info@catlma.com

Shipping

When My order will be processed?

  • We will process the order within 1-3 business days after payment.

How long will it take to get my order?

  • The delivery time depends on different shipping methods. Express shipping: Within-3-10 business days. Standard shipping: Within 7-20 business days after shipment. Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

How much is shipping?

  • Orders above $79 USD, get free shipping! For orders under $79 USD, our standard shipping is a flat $8.99 USD.

How can I cancel my order?

  • There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

How can I track my Order

How do I track my order?

  • You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

RETURNs

How can I return my order?

  • We offer a 14-day money back guarantee from the date when the order is delivered. Please contact info@catlma.com if you want to return the order.
  • For more information, please check here. View More →

How can I ask for a replacement if my recieved order is damaged or incorrect?

  • Please contact our customer service team with the order number and prodcut picture. Our customer service team will solve it for you.

PAYMENTS

What form of payments do you accept?

  • We accept AMEX, Apple Pay, Shop Pay, Google Pay, Mastercard, Visa.

What information do I need to checkout?

  • Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

How to use the discout code?

  • Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once.

Costumer Support

How can I contact customer service

  • You can email us at info@catlma.com and we will get back to you as soon as possible.

What are your customer service hours?

  • We're available from 08:00 am - 05:00 pm everyday.

What's your privacy policy?

Your privacy is very important to us. Read ourPrivacy Policy for more details.

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  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa